99.6%reported collection ratio
93.8%EFT share in November 2023
57%improvement in posting timeliness
The challenge
The six-location DSO wanted to build on its existing collection performance by posting payments sooner and reducing its reliance on checks.
What changed
The team expanded its use of Remit AI, digitized EOB and ERA workflows and used daily bank reconciliation. More collections moved from checks to EFT.
The results
The story tracks EFT share from 32.5% in April 2023 to 93.8% in November 2023. It reports posting timeliness improving by 57% over five months. CEO Dipesh Patel described the collection ratio reaching 99.6%, compared with around 96% historically.
Historical results reported for Blueprint Smiles in 2023.